Service Assistant

Builders offers A-Z Home Improvement Materials.

1. Adhere to Company Policy and procedures

• Ensure that an ongoing understanding of company policies and procedures that affect the execution of your function

2. Pick stock

• Wear BIBs to identify yourself with customers at all times
• Give attention to the quality and quantity of picked stock and advise your manager where the quality and/or quantity is incorrect
• Draw the correct stock according to the invoice/picking slip/cash sale in order to meet customer requirements
• Carry out verbal orders/instructions from your line manager at all times and if not sure about how to carry out a task, request assistance from your line manager or other senior staff member

3. Load items – on/off delivery trucks/ customers vehicles

• Load stock into customer vehicles/delivery vehicles or offload stock from customer vehicles/delivery vehicles
• Accompany delivery driver to deliver or collect or exchange stock as required
• Merchandise incoming stock in the right shelves in the store as required
• Advise customers regarding of picked stock and indicate where stock is either unavailable or not of the correct standard
• Assist customers as efficiently as possible

4. Satisfy internal and external customers

• Handle all customers according to the standards in the Interact with Customers course and according to our culture of service to customers
• Present a positive image to customers, acknowledge, approach and greet customers as required, understand their special needs and respond to their queries as require.

5. House keeping

• Maintain housekeeping standards by ensuring that internal and external yard is neat and tidy
• Ensure stock is packed in allocated areas
• Perform general cleaning duties

6. Safety Awareness

• Wear correct PPE when picking high-rise stock and always be mindful with ladders and whenever you pick stock from high-rises
• Follow correct safety procedures
• Adhere to safety regulations when working with gas
• Maintain material handling equipment and report any damage or malfunction of forklifts, bob carts and vehicles to line manager