IT Technician

Legacy Hilltop Africa is seeking qualified candidates for the position of IT Technician. The property is comprised of 58 guest accommodations and 2 Presidential Suites. All of these guest rooms and suites are of the highest quality with individual air conditioning and private balconies, many with sweeping views from the hilltop.

Role Responsibility:

• Assists in providing technical support and setup of AV equipment’s to the Banqueting department, other hotel staffs and guests
• Assists in guiding the users to help setup AV systems or resolve escalated issues.
• Troubleshoots and maintains all the AV equipment’s.
• Ensures that the maintenance of all electronics-related equipment and its associated auxiliaries are carried out in accordance with the Standard practice.
• Banqueting hall audio –video equipment maintenance and service and to be ready to use all times.
• Hotel Guest Rooms TV channels and transmission systems is up-to-date and in operation all the time.
• Arranged the systems well in advance before the conferences and collect and placed them back in the stores in good working conditions.
• Ensures that the work specified on the work order is carried out quickly, accurately, skillfully, economically, efficiently and completely.
• Ensures that electrical rooms, electrical panels audio – video control rooms are kept clean and orderly.
• Identifies upgrading needs for new AV systems, tools & equipment’s.
• Participates in the installation of AV recording and Video calling systems during banquet events.
• Ensures that the equipment’s & tools meet their requirements & specifications before use.
• Set-up, operate, and troubleshoot AV / projection equipment’s / Mic / other devices in banquet/meeting rooms.
• Ensure AV equipment is operational, labelled, repaired and cleaned when necessary.
• Should be able to maintain an up to date asset register of all IT and related equipment and software
• Should be able to develop and maintain an appropriate IT policy to guide users on the use of all IT software and equipment
• Install and update company software and hardware as needed.
• Review diagnostics and assess the functionality and efficiency of systems
• Implement security measures
• Monitor security certificates and company compliance of requirements
• Offer technical support to company staff and troubleshoot computer problem

Education and Experience:

• Candidate must posses a diploma in a Technical Discipline such as Computer Science, Information Technology or Computer Engineering.
• Should have 2 -3 years’ experience in installation, configuration and maintenance of AV systems and equipment’s