Right to Care

Request to Hire Ref#: RTCZ21 – 113

Date advertised: 1st October 2021
Closing date: 6th October 2021

Position: IT Technician
Location: Northern Province

Contract type: Fixed Term
Contract duration: Two (2) Years

Reporting to: Backoffice Engineer
Job grade: TBA

Contact Email: vacancy11@righttocare.org

Minimum Required Qualifications and Experience:
Diploma – Information Technology/IMIS or related field
1 year’ work experience with strong computer skills and the ability to troubleshoot and diagnose problems, familiarity with both
PC and software, experience with network repairs and analysis, good customer service skills, ability to communicate effectively
to help staff fix their issues
Desirable Qualifications and Experience:
MCSE/CompTIA A+/Advanced Diploma in ICT
2 years’ work experience with strong computer skills and the ability to troubleshoot and diagnose problems, familiarity with
both PC and software, experience with network repairs and analysis, good customer service skills, ability to communicate
effectively to help staff fix their issues

To provide a standard and effective software platform for end user operation which includes asset management
To maintain an efficient electronic mail system that services company’s requirements
To provide an efficient support service and call tracking system for the resolution of end user problems
To secure information access and provide efficient and functional service for electronic communications
To ensure that stable and reliable internet connection is always available
To provide adequate protection and reduce the risk of data loss
To ensure continued functionality and that the minimum downtime is experienced by all users
To ensure that all printers are in good working condition and that toner is sufficient to avoid disruption of work
To ensure that staff can communicate via emails and phone systems

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