Zambia Revenue Authority (ZRA)
In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous chal-lenges and opportunities in the fast-changing business environment on the other, we are seek-ing highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:
REGISTRY CLERK, SALARY GRADE ZRA08 (6) – ADMINISTRATION FUNCTION
PURPOSE
Reporting to the Registry Supervisor, the job holder will be responsible for providing quality records management by maintaining and updating staff records contained in confidential personal files and making files available to users timely upon request.
MAIN DUTIES/ACCOUNTABILITIES
- Maintaining taxpayers and administrative files safely and traceably in filing cabinets and monitors their movement;
- Sorting, classifying, and opening new files according to available filing index;
- Filling all correspondence and indexes taxpayers’ files timely;
- Appraising files/records in respect with the records life cycle while using properly docu mented transmittal lists;
- Participating in identifying and evaluating workflow problems in the registry and contrib-utes to development of solutions under the guidance of the Registry Supervisor;
- Issuing files in Central Registry to authorized users and receiving them as they are returned;
- Securing the Registry at all times and restrict access to the registry to ensure security of records;
- Providing effective mail management services by ensuring that accurate registers for incoming and outgoing mail are in place to avoid mail delays and or misdirection;
- Establishing and maintaining harmonious working relationships with fellow employees, superiors and all users of the records/files;
- Ensuring strict adherence to confidentiality when handling confidential records;
- Sorting, collating and assembling duplicated material in accordance with specific instructions in relation to photocopying and/or binding of documents; and
- Operating a variety of simple office machines and equipment, such as photocopiers, detachers, book binders and trimmers.
MINIMUM REQUIREMENTS
- Grade Twelve (12) School Certificate or General Certificate of Education Equivalent with five (5) credits or better including mathematics and English;
- Diploma in Records Management or Library Studies;
- An additional qualification in Information Technology or Management/Business studies will be an added advantage; and
- Minimum of one-year relevant postqualifying work experience in a records management environment.
OTHER SKILLS AND ATTRIBUTES
- Good client/ customer service orientation
- Good interpersonal skills
- Personal organisation;
- Good initiative and ability to meet deadlines; and
- Knowledgeable of registry filing, retrieval and tracking systems.
Instructions to Candidates:
Only candidates meeting the above role specifications and competencies should apply. Candi-dates should send their Application letter, detailed Curriculum Vitae with details of current resi-dence, contact phone numbers/email address, three (3) traceable referees with their contact numbers and email addresses. Please scan and submit all documents as one (1) single file which should clearly indicate your full name and position applied for.
Only relevant copies of your professional qualifications should be attached to the application and consolidated in a single file. Applications should reach the undersigned not later than Monday, 17th June, 2025 using the following email addresses, Careers20242@zra.org.zm
The Authority is an equal employer and candidates are expected to demonstrate Integrity when participating in the recruitment process. Applications should be addressed to the undersigned and candidates should not apply for more than two (2) positions.
The Director Human Resource
Zambia Revenue Authority
P. O. BOX 35710
LUSAKA