Unifi Zambia
Job Title: Call Centre Agent
Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Centre Agent. The successful candidate will be responsible for handling incoming and outgoing customer calls, resolving customer inquiries and complaints, and providing exceptional customer service.
Responsibilities:
– Answering incoming calls from customers and addressing their inquiries and concerns promptly and professionally
– Making outbound calls to follow up on customer requests or resolve customer issues
– Providing accurate and up-to-date information to customers regarding products, services, and promotions
– Escalating complex issues to supervisors or other departments as needed
– Documenting all customer interactions and maintaining accurate records of customer information and interactions
– Meeting and exceeding key performance indicators, such as call quality, customer satisfaction, and resolution time
Requirements:
– Diploma or Higher
– Previous experience in a customer service or call centre role preferred
– Excellent communication and interpersonal skills
– Strong problem-solving abilities and attention to detail
– Ability to work in a fast-paced environment and handle high call volumes
– Proficiency in Microsoft Office and customer service software
– Ability to work flexible hours, including evenings and weekends