Contact Center Manager

Required Skills

• At least 2 years of supervisory experience in the Operations Department, with evidence of effective team management
• Proficiency in the use of Microsoft office package, office equipment and applications
• Have good interpersonal and organizational skills
• No Valid disciplinary action on file

Tasks & Responsibilities

• Oversee the timely resolution of customer queries, complaints, and comments across multiple channels, including social media platforms (WhatsApp, LinkedIn, Facebook, etc.)
• Process and resolve business-related queries effectively
• Effective team management and performance appraisal
• Analyze and report on performance metrics to improve efficiency