Key Account Manager

Main Purpose of The Role:

To build and maintain a strong business partnership with new and existing customers, consciously looking for value adding opportunities to improve and develop current client solutions.

Minimum Requirements:

• 5 years customer / client facing experience within the freight forwarding industry
• Must have a proven track record in logistical sales
• Must have a high standard of business writing skills
• Must experience in compiling quotations / estimates and managing client rate profiles
• Own vehicle and a valid driver’s license,
• Time management skills, ability to work after hours if required.

Qualifications: 

• Matric (essential)
• Advantageous:  Logistics/Supply Chain Management or relevant industry qualifications

Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Duties and Responsibilities:

• Compiling of overall strategy for the client (s)
• Draw up, deploy and maintain business plan for the client (s)
• Managing the client according to the different stages in a client life cycle
• Travelling within the country to meet the client face to face when necessary
• Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
• Creating and maintaining the client information pack
• Manage the opening of accounts and detailed implementation process
• Be accountable for legal contract negotiations process, understanding and mitigating the risk identified
• Presenting to and implementing new DSV products, processes and strategies with client (s)
• Management of client queries daily
• Quality checking estimates and ensuring they are submitted on time
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Record client account status on Salesforce
• Manage client perception and service level agreements through reporting and reviews including identifying exceptions and corrective actions
• Facilitate rate negotiations and increases
• Arrange and control war room processes internally that will improve and resolve current customer challenges
• Identify and report on quantified value for clients
• Take meeting minutes and follow through to close out open matters /meetings with client and internal DSV departments
• Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
• Ensure standard operating procedures are documented, saved and maintained on all required sites within DSV
• Ensure DSV complies with client health, safety and environment requirements
• Compile monthly revenue reports to monitor and manage client profitability on client’s portfolio
• Coordinate available client logistics training

Additional Requirements

• Understanding international freight forwarding across all modes of transport
• Sales training
• Rate increase and/or implementation experience
• Presentation Experience
• Must be target driven.
• Ability to interact / liaise with clients at all levels being operations, tactical and strategic
• Always maintain a professional image
• Self-starter.
• Self-motivated
• Strong interpersonal skills
• Excellent administration and communication skills
• Time management is an essential element of this position
• Must be able to adapt to a rapidly changing environment/technology
• Flexibility in terms of job functions
• Ability to work under pressure
• Client empathy and ability to liaise effective to gather information in support of the account management process
• Ability to identify problems regarding workflow and operational processes in support of the client
• Ability to work in an organized fashion
• Ability to motivate and lead, and to address negative or disruptive behavior – strong leadership skills are vital