Country Manager

Essential Duties

Client Relations

• Maintain constant communication with clients to ensure consistent and satisfactory service.
• Entertain clients and prospective clients.
• Respond to customer inquiries and resolve complaints.
• Ensure quality services are provided in accordance with account requirements.
• Visit client accounts and establish customer inspection and visitation schedules.
• Maintain effective and robust quality assurance programs.
• Identify and correct problems pertaining to productivity and efficiency.

Employee Relations and Supervision

• Create a team-oriented environment where employees can learn and succeed.
• Create positive employee morale within your branch.
• Demonstrate solid leadership skills.
• Ensure branch employees understand their responsibilities and are properly trained.
• Regularly review employee performance and address performance issues.
• Provide support and leadership in special projects/initiatives, as directed by regional, division or corporate-level management.
• Ensure that all audits, including financial, HR, Safety and Risk Management audits, achieve satisfactory results. Investigate and correct issues identified in audits.
• Understand applicable contracts and develop effective working relationship with local industry associations.

Financial

• Working with Staff Accountants
• Responsible for all financial aspects of branch operations, including budgeting, labor review, billing, receivables, and payables.
• Responsible for completion of annual budget.
• Responsible for keeping revenue and costs within this budget.
• Must be able to forecast future performance against annual budget.
• Ensure accurate billing and assist in the collection of overdue accounts.
• Ability to understand profit and loss statements.
• Control expenses. Direct the purchasing and inventory management of supplies.

General

Responsible for the operational and financial success of a branch and Districts as assigned.

Is accountable for meeting financial objectives by controlling expenses, expanding billable services to current customers, and attracting new customers.

MINIMUM REQUIREMENTS

• Bachelor’s degree, preferred
• Understanding of the online market place industry trends, practices, and process.
• 5+ years prior management or supervisor experience as a project manager.
• Solid accounting and business acumen
• Digital marketing experience a bonus