Customer Service Supervisor

Job responsibilities:

• Manage daily sales booking orders and ensure timely completion of customer order billing.
• Oversee the production of customer orders, from quotation to delivery and damage compensation.
• Follow up on overdue customer payments to ensure timely collection.
• Coordinate with the Chinese manager to handle office customer orders and support local team operations.
• Conduct training for new team members and supervise the accuracy of sales orders and warehouse documents.
• Lead the local customer service team, conducting regular meetings to review team performance and customer feedback.
• Manage the transition from POS to CRM system, including training and ensuring smooth system integration.

Job Requirements:

• Minimum 3 years of experience as a Customer Service Supervisor in a wholesale channel company.
• Strong understanding of customer service principles and experience with CRM systems preferred.
• Bachelor’s degree in business administration or related field.

Why Join Us: At Keda Zambia Ceramics, we offer a dynamic work environment where initiative and dedication are valued. Join our team and contribute to our success in the Zambian market.

Application Instructions: Interested candidates for any of these positions are invited to submit their resume and cover letter. Please indicate the position you are applying for in the subject line).

To apply for this job email your details to kedazambiarecruitment@gmail.com