Key Account Manager

Job Title: Key Account Manager

This function is responsible towards contributing towards the achievement of targets for revenues, profitability and customer satisfaction within the assigned Segment by executing customer acquisition and retention plans. Under the supervision of the Regional SalesManager, below are the Key Job Responsibilities;

• Provides inputs for the development of the business plan for assigned Segment as requested;
• Assesses product and service needs and prepares proposals for solutions within our value proposition for Enterprise clients. Provides input in the process of developing relevant solutions that answer to client needs;
• Processes the service contract for new clients following MTNZ policy and established procedure. Maintains client file by filing all relevant documentation;
• Processes provisioning through the Sales Support, for products and services for new clients;
• Conduct education sessions for new clients to ensure that clients understand and optimise the use of new products and services, leading to high satisfaction levels;
• Interacts regularly with clients to ensure that a high level on-going technical support post implementation of solutions and the resolution of billing and other issues that may arise within agreed SLA. Escalates issues beyond their authority to resolve to ensure that products and services continues to meet client expectations;
• Develops and maintains good business relationships with clients which enables us to quickly and amicably resolve client challenges, enhance goodwill and loyalty and increase the chances of additional business;
• Monitors competitor products, services and activities in the Segment and makes recommendations for action to counteract the impact of such activities within MTNZ policy;
• Provides information for the analyses of client account performance for purposes of optimising sales and penetration into existing Enterprise customers through appropriate life cycle management to grow revenues and value;
• Applies MTN Enterprise policies and principles appropriately in all acquisition and retention activities;
• Ensures that clients meet their payment obligations on a timely basis. Ensures, in liaison with the Credit team that all accounts in their area are sitting within the allowable credit period;
• Stays abreast of developments in areas of expertise and performs to the highest ethical and professional standards;
• Innovate improved processes for customer relationship management and generation of revenues;
• Carries out any related duties that will enhance the mission of the job;
• Any other responsibilities or tasks as maybe assigned by management.

Candidate Requirements

• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• Business/Marketing or equivalent professional Diploma;
• 2 years’ experience in a sales environment, at least 1 Experience in Telecommunications;
• Knowledge of GSM Environment and MTN products and Services;
• Understanding various converging technologies and corporate requirements;
• Customer relationship management;
• Class B driver’s license.

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Hand delivered applications will not be accepted. The closing date for accepting applications is 16 May 2024.