Commercial & Product Manager

Key Responsibilities

Product & Commercial development and management

• Structure and lead all commercial activities within the company.
• Manage commercial team in cluster (Objectives setting, training, support, monitoring, performance evaluation etc.) on all commercial topics: energy sales, appliances sales, customer finance management, customer experience, other services.
• Build the budget, monitor activities, and build the commercial monthly reporting.

Data analysis

• Build and maintain operational monitoring and management tools for commercial activities.
• Analyze commercial data to improve performance, processes, and products.

Organize a network of partners.

• Develop and manage a network of local partners to boost income generating activities in the mini-grid sites.

Sales (before cluster creation)

• Be responsible for client acquisition and retention.
• Sales energy-efficient appliances and machines.

Customer support and community engagement (Before cluster creation)

• Support customers and the community in the usage and understanding of our products & services.
• Manage Local Operators in the cluster zone.
• Be responsible for customer satisfaction

Knowledge And Skills

Experience :

• Be passionate about improving rural communities’ life.
• A minimum of 5 years in commercial activities management (marketing, sales, customer experience and performance management) or in a related field
• Strong analytical capacity
• Autonomy and proactive mindset
• Enjoy working on several projects in parallel, capacity to organize teams to deliver project in a timely manner.
• Ability to be part of a multi-cultural team and to work with several streams.
• Economic modelling knowledge is a plus.

Technology :

• Skilled in the use of Microsoft Office products and basic IT knowledge required.
• Experience with PowerBI or tableau is a plus.

Required Qualifications

• Degree in Economics, Business & Administration, or any other relevant qualification
• Masters in business or management is an added advantage.

Language(s):

• Excellent oral and written communication skills in English required.
• Ability to effectively communicate in at least 1 local language. More is a plus.