Manager

Main Purpose of The Role:

Responsible for the supervision of the daily operations of all ocean department operations in Zambia. Management of vendors such as shippers, sub-agents, transporters and other vendors involved in ocean operations. Handling quotations, invoicing and revenue collections for the ocean department.

• Ensure Ocean department KPIs are met, reviewed and improved.
• Maintain and develop relationship with customers and help in enhancing business growth. Extending support to local sales to ensure business growth.

Minimum Requirements:

• Minimum of 10 years’ experience in Forwarding and clearing (Ocean specifically)
• Managerial/supervisory experience of 5 years
• Great knowledge of the shipping industry

Qualifications:

• Matric Certificate
• Logistics degree/diploma (advantageous)

Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel L2, PowerPoint, Outlook Basics, CargoWise1

Duties and Responsibilities:

• Overall responsible for all the activities of the ocean department
• Responsible for performance and discipline of the staff in the department.
• Planning and coordinating international ocean shipments ensuring that all is executed timely and as per company procedures and operational KPIs.
• Management of ocean department vendors such as shipping lines, sub-agents, transporters, and other vendors ensuring efficiency and cost effectiveness. Ensure the set KPIs to each vendor are met and measured for efficiency.
• Provide customer service to ocean customers ensuring the customer is updated, reports are sent out as per the agreed KPIs and constant communication with the customers is maintained.
• Ensuring CW1 reports are up to date for all departments.
• Generate competitive quotations ensuring correctness and profitability and that the quotes are sent out to the customers within the required time frame.
• Invoicing: ensure to send out accurate invoices within the stipulated timelines ensuring the customers acknowledge receipt of the invoices. Resolve any disputes that may arise out of the invoices.
• Ensure to support finance team in payments from the ocean customers on time and follow up for unpaid invoices. Update the finance department on any collections and uncollected revenues.
• Maintain and develop good business relationship with customers and help in enhancing business growth within the current customer base and generate other business leads for ocean movements.
• Business development; support local sales with customer retention, deep selling, improved procurement, and customer visits.
• Ensure data quality in CW1 for the ocean shipments is accurate.
• Overall responsible for Operational and Financial KPIs for the ocean department.
• Reconciliation of financial reports for the branch.
• Ensure you adhere to the established work safety rules at all times.
• Ensure to follow all the established SOPs.