Website Airtel Zambia
JOB PURPOSE
To provide operational and strategic support to all Customer Value Management (CVM) activities. Support the end-to-end Customer Lifecycle/Value Management, New product and campaign development, campaign performance management, campaign quality assurance, Systems and Operations.
CORE RESPONSIBILITIES ARE:
- • Develop Customer Value Management strategies and ensure timely implementation.
- • Prepare comprehensive Product notes and Financial Business.
- • Define and brief reporting requirements to the CVM campaign programmer team and monitor KPIs for all campaigns.
- • Ensure that all CRM System campaigns are set up as prescribed in the product concept note.
- • Perform in-depth post launch analysis on campaign effectiveness on A/B tests and set up framework for business recommendation. Be the main leads for Customer Life Cycle Marketing (CLM) campaign performance reporting and analysis.
- • Develop report dashboards for daily/weekly/monthly campaign performance tracking.
- • Provide business administrative support for the team on CRM application UNICA/AVAYA.
- • Ensure all BTL communication adheres to policy and regulatory standards.
- • Manage and monitor all Business Systems Communication.
- • Support and guide the in-house campaign management team and external vendors to enhance campaign management tools.
REQUIREMENTS
Educational Qualifications & Functional / Technical Skills
- • A recognized University degree in Marketing, Economics, Finance or equivalent discipline.
- • Strong analytics skills.
- • Experience in a telecommunication environment will be an added advantage.
- • Proficient in Analytics, Research Methods, and SQL Data Mining.
Relevant Experience:
- • Minimum of 5 years working experience in CVM operations and campaign management.
- • Extensive campaign analysis and reporting experience in a complex environment.
COMPETENCIES REQUIRED FOR THE POST
- • Result orientated.
- • Focused on achieving business success and strong relationship management.
- • Proactive and displaying Entrepreneurial Spirit.
- • Ability to work under pressure.
- • Excellent communication skills and stakeholder management.
- • Strong commercial acumen and customer focus.
- • Must be a member of the Zambia Institute of Marketing.
HOW TO APPLY:
Suitable candidates are requested to apply by sending through their CV’s to jobs@zm.airtel.com..
CLOSING DATE
The closing date for receiving applications is Friday, 22nd March 2024.
Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.
Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.